Shipping & Damage Policy
We will be happy to replace any orders received damaged, (broken) PLEASE SUBMIT PHOTO OF DAMAGE BOTTLE WITHIN 48 HOURS
*Send an email explaining damage, with a photo of your damaged shipment attached, and we would be happy to oblige.
Also, please make sure you are providing the correct shipping address! It is out of our hands once we have shipped your package with the address you provided. We will not be issuing refunds or reshipping sauce if the address provided isn't correct the first time!
*NO REFUNDS OR SAUCE EXCHANGES*
We use FedEx for shipping. Items ship out 1-2 days after order is
received and takes up to 2-3 business days to be delivered. Shipping
times are estimates and are not guaranteed, as there may be delays
due to the current pandemic, holidays, and or bad weather.
Tracking information is not available right at the moment of purchase
and will be sent via email once the shipping label is created.
Sienna Sauce is not responsible for lost or stolen packages. If your
tracking information states that your package was delivered to your
address and you have not received it, you must contact FEDEX directly
at 1-800-Go-FedEx (1-800-463-3339)